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Putting things in place.
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Putting things in place.
Your EnergyMo Ring is built to last. We stand behind our craftsmanship with a comprehensive warranty.
Full warranty protection from the date of purchase.
Defective units replaced at no additional cost.
We cover shipping costs for warranty claims.
Manufacturing Defects
Any defects in materials or workmanship under normal use.
Battery Issues
Significant battery degradation below 80% capacity within the warranty period.
Sensor Malfunction
Heart rate, SpO2, temperature, or accelerometer sensor failures.
Water Resistance Failure
Water damage within the rated IP68 depth of 100 meters.
Physical Damage
Cracks, dents, or scratches from drops, impacts, or crushing.
Unauthorized Modifications
Damage caused by unauthorized repair attempts or modifications.
Normal Wear & Tear
Cosmetic changes from regular use including minor surface scratches.
Misuse
Damage from using the ring beyond its rated specifications.
Email [email protected] with your order number and a description of the issue.
Our team will guide you through basic troubleshooting and assess whether the issue is covered.
If approved, we'll provide a prepaid return label. Ship your ring in its original packaging if possible.
We'll repair or replace your ring within 5-7 business days of receiving it.
Depending on your country or region, timing may be longer due to logistics, customs clearance, and local service schedules.
Our warranty team is ready to help. Contact us with your order details.
[email protected]